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Case Study

When clinical excellence clashes with daily management

And you're excellent as a dentist but tired of managing

When clinical excellence clashes with daily management

And you're excellent as a dentist but tired of managing

Do you recognize this situation?
  • High-level dental practice, "much superior to chains"
  • All collaborators with masters and years of experience
  • Solid revenue, good profits, moderate growth
  • Ideal client: mature clients, trust in staff, financial availability
  • And the fear is: continuing to hate half your job (management)

The trap

You're an excellence.

Dental practice with very high standards.
Collaborators with masters, years of experience.
Quality "much superior to chains".
Loyal clients who trust blindly.

Clinically, you've reached the top.

But when you come home in the evening.
You don't think about: "What a beautiful procedure I did today."

You think about:
"I have to manage that staff problem."
"The accounting situation is a mess."

"The bureaucracy is suffocating me."

You became a dentist to treat patients.

Not to be an entrepreneur, HR manager and accountant.

Why it happens

On the professional front:
Clinically you're at the top: satisfied patients, continuous referrals.
But management drains your mental energy.
Too many hours: half clinical (which you love), half management (which you hate).

Frustration: "I'm excellent at what I do, but I spend time managing problems".

On the team front:
Several collaborators to coordinate.
Staff management: vacations, shifts, conflicts, motivation.
Experienced collaborators = strong personalities = complex dynamics.

You're managing partner but would just want to be clinical.

On the administrative front:
"Accounting situation" among the most tiring things.
"Bureaucratic situation" ditto.
Infinite bureaucracy: authorizations, certifications, privacy, safety.

Every new regulation = more time lost in compliance.

On the growth front:
Goal: increase revenue, greater social visibility.
But how, if you're already saturated by current management?
Open to other horizons? Impossible while you're trapped in operations.

Growth blocked not by clinical competence but by management capacity.

You became an entrepreneur by accident, not by choice.

You opened the practice because you wanted to be a dentist as a freelance professional.
But a practice = a company.
And a company requires HR, financial, bureaucratic, marketing management.

No one taught you this at university.

You studied dentistry, not management.

And now you're excellent at your profession.

But mediocre (and frustrated) at everything else.

And the solution you always try is the same:
"I delegate accounting to the accountant, the rest I do myself."

But delegating only accounting doesn't solve it.
Staff management remains.
Bureaucracy remains.
Marketing remains.

And you continue to hate half your job.

The method

No longer manage. Delegate everything.
  1. Dedicated practice manager

Not clinical staff, but management figure.
Profile: experience managing medical/dental practices.
Responsibilities: staff, suppliers, schedule, bureaucracy.

Cost is investment, but frees up tons of your hours.
  1. Complete administrative outsourcing

Not just accountant for balance sheet.
But firm that handles: daily accounting, payroll, compliance.
Monthly cost, but zero worries.

You only see: income, expenses, margins (dashboard).
  1. Written management protocols

Staff management: clear internal regulations (vacations, shifts, sick leave).
Fewer ad-hoc decisions, more automatisms.
Fewer conflicts: "It's written in the regulations".

Practice manager applies protocols, you don't intervene.
  1. Clear separation: clinical vs management

Clinical days: only patients, zero management.
Management hours: very few hours per week with practice manager, review numbers and strategic decisions.
Never mix: when you're with a patient, you're only a dentist.

Clear head = better clinical work.
  1. Growth through delegation, not work

To increase revenue: more patients to collaborators, not more hours for you.
You supervise quality, they produce volume.
Greater social visibility: delegate to external marketing.

You create clinical content (very few minutes), they handle publication/ads.

What changes after

You love your job again.

Because you do what you know how to do: the dentist.
Not the HR manager.
Not the accountant.

Not the bureaucrat.

Too many hours become:
Most clinical (which you love).
Very few hours strategy/supervision (interesting).

Saved hours (personal life).

And paradoxically, the practice grows more.

Because you have focus and energy for things that matter.

You're no longer excellent in clinical but exhausted in management.

You're only excellent in clinical.
Period.

Clinical excellence doesn't require management suffering.

It requires intelligent delegation.
And focus on what you love doing.

Do you recognize yourself in this situation?

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